This is the tool which goes with this article.
Each question evaluates dimensions of dialog with your client and deepness of this dialog.
This is a simple tool to use by yourself for each client relationship. One client, one questionnaire. Very easy to use as you just have to question yourself about your interactions with your clients.
Take note of your score and see how you make it evolve over time when you build trust with your client.
Since July 15th 2015, we only provide a sample here below.
Follow the questionnaire for each client relationship.
As we want to avoid any bias and wrong interpretation, we developed the question so that you just have to click Yes or No.
Click Yes only if you are sure and have observed it yourself, otherwise do not click anything or click No.